Regulatory Information
We are subject to regulation in the following areas:
- Communications Services (UK): Office of Communications (Ofcom) - https://www.ofcom.org.uk
- Personal Information Confidentiality and Processing: Information Commissioner - https://ico.org.uk
- Dispute Resolution: Communications Ombudsman - https://www.commsombudsman.org
Eligibility
- Users under 18 must have permission from and be supervised by a parent or guardian, who must agree to these Legal Terms.
Service Provision
- Our Products and Services are provided “as is” and may be affected by conditions beyond our control (e.g., geographic, atmospheric, network traffic).
- Service availability is subject to network coverage and may not be available in all locations.
- Network upgrades or maintenance may cause service interruptions.
- We will open an account for you, providing an (e)SIM and mobile number. The (e)SIM remains our property and is licensed for your use. We may recall it for upgrades, modifications, misuse, or agreement termination.
Service Usage Terms
- Calls are limited to a maximum duration of 120 minutes, going over this amount may result in your call being terminated.
- Calls or texts to premium rate numbers, directory services, and non-geographic numbers are not included in Plans.
- Premium Services (e.g., premium SMS, voice, short codes, carrier billing) are not available.
- All service use is subject to our Fair Usage Terms. Breach may lead to suspension or termination.
- Emergency Calls: Dial 999. Note: Wi-Fi Calling for emergency calls may be interrupted during power or internet outages, and location information is not automatically shared.
- We may adjust or withdraw services due to technological, legal, or operational changes. Materially adverse changes may allow you to terminate the Agreement after advance notice.
- We reserve the right to terminate, suspend, or restrict service if your usage exceeds what is reasonably expected for personal, non-commercial use.
Your Responsibilities
Security
Treat all security information (e.g., passwords) as confidential. Immediately change your password if unauthorised access is suspected and inform us if you believe your account is compromised.
eSIM Safety
Keep your (e)SIM safe and notify us immediately if your handset or (e)SIM is compromised. We are not obligated to unauthorised refund usage until notified.
Information Accuracy
All registration information must be true, accurate, current, and complete. Promptly update any changes. Failure to provide accurate information may lead to service suspension or termination.
Acceptable Use
Use Services for private, personal, and non-commercial purposes only. You are responsible for your content and must not use Services for improper, unlawful, offensive, or fraudulent purposes.
Voicemail
Unanswered incoming calls or calls received when your product is busy, switched off, or out of coverage will be automatically diverted to voicemail if activated. This cannot be changed.
Fair Usage Policy
Our Plans, including Unlimited Data Plans, are for personal, non-commercial use only and are not a substitute for home broadband. “Fair Usage” is defined as:
- Below 4,000 minutes of voice calls and below 2,000 SMS sent per month.
- Below 750 GB of Data usage per month.
- Less than 8 days of Roaming Data usage per month, and less than 20GB of EU Roaming Data usage and 1GB of non-EU Roaming Data usage per month.
- Breaching these terms or exceeding personal, non-commercial use may result in service termination, suspension, or restriction.
Roaming Definitions
EU and Selected Destinations
For the purposes of this Agreement, “EU and selected destinations” refers to the following countries and territories: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City.
Services used in these destinations are subject to the Fair Usage Policy, including limits on EU Roaming Data usage as outlined in the Fair Usage Policy section.
Supported Global Roaming Countries
For the purposes of this Agreement, “Supported Global Roaming Countries” refers to the following countries: Albania, Algeria, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands, Brunei, Cambodia, Canada, Cayman Islands, Chad, Chile, China, Colombia, Costa Rica, Democratic Republic of the Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Faroe Islands, Georgia, Gibraltar, Grenada, Guatemala, Honduras, Hong Kong, Iceland, India, Indonesia, Iraq, Isle of Man, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Macau, Macedonia, Madagascar, Malawi, Malaysia, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Myanmar, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Republic of the Congo, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Tanzania, Thailand, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia.
Roaming in these countries is subject to the Fair Usage Policy, including limits on non-EU Roaming Data usage as specified in the Fair Usage Policy section.
Services provided in the above destinations are subject to network availability, local regulations, and the terms of our Fair Usage Policy. We reserve the right to modify the list of supported destinations with prior notice, as outlined in the Service Provision section. Continued use of roaming services constitutes acceptance of these terms.
Charges and Payment
- Payment for your Plan is made upfront monthly. You must register a payment method for automatic renewals.
- Provide current, complete, and accurate purchase and account information, ensuring sufficient funds. We are not liable for losses from delayed/incorrect payment or additional bank/card charges.
Subscription and Cancellation
- By purchasing an eSIM from Rocket Mobile, you confirm and warrant that your device is fully compatible with eSIM technology as required during the sign-up process. No refunds or credits will be provided if your device is subsequently found to be incompatible, as all sales are final upon purchase.
- Subscriptions automatically renew monthly. You consent to recurring charges.
- Cancel at any time by logging into your account; cancellation takes effect at the end of the current paid term.
- Your renewal cycle starts with (e)SIM use, with payment due on the first day of each month (“Renewal Date”). Your first month will be prorated.
- Services may be suspended if not paid on time.
- Bolt-ons: Automatically activated and valid as long as your account is active. Check your dashboard for expiry details.
Disconnection and Termination
- Your (e)SIM will be disconnected after 6 months of inactivity, and any remaining Plan balance will be lost. Disconnected and recycled numbers cannot be reconnected.
- We can terminate this Agreement with 30 days' notice. Immediate termination may occur if you:
- Do not comply with these Terms and Conditions.
- Jeopardise network operation or engage in unacceptable communications/actions.
- In the event of your death.
- If you are unsatisfied, your sole remedy is to discontinue Services. You may terminate by cancelling your subscription (usage continues until end of paid term).
- Requesting a PAC or STAC code immediately ends your subscription upon PAC/STAC use by your next network.
- Restarting your subscription signifies acceptance of current Terms and Conditions.
Privacy and Data
- Your information is handled according to our Privacy Policy, UK data protection laws, and GDPR. The latest policy is on our website.
Complaints
- Submit written complaints to Customer Service. We will investigate and contact you with results.
- If dissatisfied with our final response, you may escalate to the Communications Ombudsman (https://www.commsombudsman.org/).
Intellectual Property
- We own or license all intellectual property rights in our Services, including Content, trademarks, service marks, and logos. All rights are reserved.
- Content and Marks are protected by UK and international intellectual property laws.
- “Rocket Mobile” branding is proprietary.
- Content and Marks are provided “AS IS” for personal, non-commercial use only. We grant a revocable, non-transferable, non-exclusive right to use IP for proper use in accordance with the Agreement. You must indemnify us against third-party IP infringement claims.
Liability
- Nothing limits our liability for fraud, death, personal injury from negligence, or any liability that cannot be limited by law. This Agreement does not affect your statutory rights as a consumer.
- Our total liability shall not exceed £100 in all circumstances, beyond exercising reasonable care and skill of a competent provider.
- We are not liable for delays, interruptions, or failures due to circumstances beyond our reasonable control (e.g., network failure, third-party issues, maintenance, lawful authority requirements, protective measures).
Governing Law
- These Terms and Conditions and the supply of Products and Services are governed by the laws of England and Wales.
- Courts of England and Wales have exclusive jurisdiction over disputes, unless we seek injunctions elsewhere.
- If you live in Scotland, Scottish law applies, and legal actions must be brought in a UK court.
General Provisions
- If any term is invalid or unenforceable, the remaining terms are unaffected. Invalid terms may be replaced with similar, legal terms. Each sub-clause operates separately.
- We may transfer this Agreement to another communications provider without notice, ensuring your rights are unaffected. No other person may benefit from this Agreement.
- Delay or failure to enforce rights does not prevent later action. No waiver is effective unless agreed in writing and signed by us.
- No term of this Agreement is enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.
Contact Us
Email: support@rocketmobile.co.uk or use the Live Chat in the app once you're logged in.
Glossary
- Account:
- Your Mobile account recording service usage.
- Affiliates:
- Members or companies officially joined or attached to Shaka Telecommunications Ltd.
- AIT:
- Artificially Inflated Traffic.
- Charges:
- All prices associated with the Service as described on Shaka Telecommunications Ltd.
- Content:
- Textual, visual, or other information, software, photos, video, graphics, music.